Telos LLC ("Telos Writers," "we," "us," or "our") operates the website teloswriters.com and the associated platform (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Service.
By creating an account or using the Service, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: name, email address, and password (or authentication via Google Sign-In)
- Manuscript and written content: any stories, drafts, chapters, or other written material you create, upload, or store within your account
- Profile information: any optional details you choose to add to your profile
- Communications: messages you send us for support, feedback, or inquiries
1.2 Information Collected Automatically
- Usage data: pages visited, features used, and general interaction with the Service, collected to maintain and improve functionality
- Device and log data: IP address, browser type, and access timestamps, collected for security and troubleshooting purposes
1.3 Payment Information
Subscription payments are processed by a third-party payment processor (such as Stripe). We do not collect or store your full credit card or payment account details — these are handled entirely by our payment processor in accordance with their own security standards and privacy policy.
1.4 Google Sign-In
If you choose to sign in using your Google account, we receive basic profile information (name and email address) as authorized by you through Google's sign-in process. We do not access your Gmail, Google Drive, or other Google services beyond what is needed to create and verify your account.
2. How We Use Your Information
We use the information we collect to:
- Create and maintain your account
- Store and display your manuscripts and written content back to you
- Process subscription payments through our payment processor
- Provide guidance, tools, and features related to the writing and publishing process
- Communicate with you about your account, updates, or support requests
- Maintain the security and integrity of the Service
- Improve and develop new features
We do not sell your personal information or your written content to third parties.
3. How We Protect Your Content
Your manuscripts and written content are private to your account by default. We do not read, review, or use your written content for any purpose other than providing the Service to you (such as storing and displaying it back to you), unless:
- You explicitly choose to share or publish content through a feature designed for that purpose
- We are required to access content to investigate abuse, enforce our terms, or comply with legal obligations
- You give us explicit permission for another stated purpose
We use industry-standard security practices, including encrypted data storage and secure authentication, to help protect your account and content from unauthorized access.
4. Cookies and Tracking Technologies
We use essential cookies necessary for the Service to function, such as keeping you logged in and remembering your preferences.
We may in the future use analytics tools (such as Google Analytics) to understand how the Service is used and to improve it. If and when we do, this policy will be updated to describe what data is collected and how you can opt out where applicable.
5. Third-Party Service Providers
We work with trusted third-party providers to operate the Service, including:
- Payment processing (e.g., Stripe) — to securely handle subscription billing
- Authentication services — to support secure account sign-in, including Google Sign-In
- Hosting and infrastructure providers — to store data securely and keep the Service running
These providers only receive the information necessary to perform their function and are contractually or otherwise required to protect your data.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Export or download your manuscripts and content
- Withdraw consent for optional data uses (such as future analytics, once introduced)
To exercise any of these rights, contact us using the information in Section 9.
7. Data Retention
We retain your account information and manuscripts for as long as your account remains active. If you delete your account, we will delete or anonymize your personal information and content within a reasonable period, except where retention is required for legal, security, or fraud-prevention purposes.
8. Children's Privacy
The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete it and terminate the associated account.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Telos LLC
Email: athene@teloswriters.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on the Service prior to the change taking effect. The "Last Updated" date at the top of this policy reflects the most recent revision.